pay4d Privacy Policy
This page describes what we collect when you use pay4d and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds, or engage with our sportsbook (Liga 1 Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, or esports markets (Mobile Legends, Free Fire, PUBG Mobile), you share personal information with us. We use that information only to operate our platform, comply with local regulations, and improve your experience.
Our privacy practices are transparent. We do not sell your data to third parties, and we do not use it for purposes outside the scope of operating pay4d. We store your information securely and limit access to staff who need it to serve you. This policy explains the details so you understand exactly what we collect, how we use it, and what rights you have.
If you have questions about our privacy practices or wish to exercise your rights regarding your data, contact our support team. We respond to data requests within a standard timeframe and treat them seriously.
What Data We Collect on pay4d
We collect different categories of data depending on what you do on pay4d. When you register, we collect your name, email address, date of birth, phone number, and a password you create. This information is required to set up your account and identify you uniquely on our platform.
When you deposit or withdraw, we collect payment information—your payment method, account numbers, and transaction history. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment source and amount. We need this information to process your transactions and comply with anti-money-laundering (AML) regulations.
When you complete identity verification (KYC), we collect a copy of your government-issued ID (passport, national ID, or driver's license) and proof that your payment method is registered in your name. We store these documents securely to verify that you are who you claim to be.
Usage data we collect
We collect information about how you interact with pay4d. This includes which games you play, which sports markets you view, your betting patterns, your login times, and your device information (browser type, operating system, IP address). We use this data to understand how our platform is used, detect fraud, and identify technical issues.
We do not track your activity outside pay4d. We only log what happens within our platform—your bets, your deposits, your withdrawals, and your customer support interactions. This usage data helps us serve you better and detect unusual activity that might indicate account compromise or fraud.
Cookies and tracking
We use cookies on pay4d to remember your login state, store your preferences, and understand how you navigate our platform. A cookie is a small file stored on your device that identifies you to our servers. You can disable cookies in your browser settings, but doing so may affect your ability to log in or use certain features on pay4d.
We do not use third-party tracking cookies for advertising purposes. We do not sell your data to advertisers. Any cookies we set serve only to operate pay4d and understand how users interact with our platform.
How We Use Your Data on pay4d
We use your data for several purposes. First, we use it to operate pay4d—to process your deposits and withdrawals, settle your bets and gaming outcomes, and maintain your account. Second, we use it to comply with local laws and regulations, particularly anti-money-laundering (AML) and Know Your Customer (KYC) requirements. Third, we use it to detect and prevent fraud, money laundering, and illegal activity on our platform.
We also use your data to improve pay4d. We analyse how users interact with our platform to identify bugs, understand which games are popular, and learn how to serve you better. We use this analysis to make our platform faster, more reliable, and easier to use. However, this analysis is always based on aggregated data—we do not track individual users or sell individual-level insights to third parties.
Finally, we use your data to communicate with you. If there is an issue with your account, we email you. If you request password reset, we send a reset link. If we need to verify a transaction, we contact you. All these communications are necessary to operate pay4d and help you use our platform securely.
Legal basis for processing
We process your data under several legal bases. First, we process it because you consent to it by creating an account and using pay4d. Second, we process it because it is necessary to fulfill our contract with you—to operate the platform and settle your transactions. Third, we process it because we have a legal obligation to do so—Indonesian law requires operators like pay4d to collect identity information and monitor for money laundering.
We do not process your data for any purpose beyond these. We do not use it to build marketing profiles, sell to advertisers, or track you across the internet. We use it solely to operate pay4d and comply with regulations.
Your data is protected by industry-standard security practices and limited access controls. We take data protection as seriously as we take your gaming experience.
Who We Share Your Data With
We do not sell your data to third parties. However, we do share it with certain processors and partners who help us operate pay4d. These include:
- Payment processors and banks: We share payment information with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers, and banks (online payment, e-wallet, mobile banking, local payment) to process your deposits and withdrawals. These organisations are bound by confidentiality agreements and can only use your data to process your payment.
- Identity verification providers: We share your ID and verification documents with third-party KYC providers who verify your identity on our behalf. These providers follow strict data protection standards.
- Legal and regulatory authorities: We may share your data with law enforcement or regulatory authorities if required by Indonesian law. We do this only when we are legally compelled to do so.
- Cloud and hosting providers: We store pay4d data on secure servers operated by third-party cloud providers. These providers are contractually obligated to protect your data and use it only to maintain our infrastructure.
All third parties we work with are contractually bound to protect your data and use it only for the purposes we specify. We do not permit them to use your data for their own marketing or business purposes.
Data Storage and Security
We store your data on secure servers located outside Indonesia. Our servers are protected by firewalls, encryption, and access controls. Only authorised staff members can access your personal data, and they are trained in data protection practices. We monitor our systems for suspicious activity and respond quickly to any security incidents.
We encrypt sensitive data—passwords, payment information, and ID documents—so it cannot be read even if our servers are compromised. We use industry-standard encryption protocols (HTTPS/TLS) for all connections to pay4d, so your data is protected when it travels between your device and our servers.
Data retention on pay4d
We retain your personal data for as long as your account is active. If you close your account, we delete most of your personal data within a standard timeframe, except for information we are required to keep by law. For example, AML regulations require us to keep records of financial transactions for several years, even after your account closes. We retain this data in secure, restricted storage and use it only to comply with legal obligations.
Your Rights Regarding Your Data on pay4d
You have rights over your personal data. You can request access to your data—we provide a copy of what we hold about you upon request. You can request that we correct inaccurate information. You can request that we delete your data (subject to legal retention obligations). You can request that we stop processing your data for certain purposes. You can also request that we provide your data in a portable format so you can transfer it to another service.
To exercise any of these rights, contact our support team with your request. We respond within a standard timeframe and work with you to fulfill your request. If your request involves sensitive data or legal complications, we may ask for additional information to verify your identity.
Account closure and data deletion
You can close your pay4d account at any time by contacting our support team. When you close your account, we delete your personal data within a standard timeframe, except for information we must retain under Indonesian law. You can request a copy of your data before we delete it. After deletion, you can no longer access your account, and any remaining balance is returned to your registered payment method.
If you believe we are processing your data unlawfully or in violation of your rights, you can lodge a complaint with our support team. We investigate complaints and take corrective action if necessary. You also have the right to file a complaint with Indonesian data protection authorities if you believe we have violated your rights.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of material changes via email or in-app notification. Continued use of pay4d after a change constitutes acceptance of the updated policy. If you do not accept a change, you should stop using our platform and close your account.
Contact Us About Privacy
If you have questions about this privacy policy or our data practices, contact our support team through live chat, email, or in-app help. Our team is available to answer questions about how we collect, use, and protect your data. We also respond to formal data requests, complaints, and requests to exercise your privacy rights. Whether you are based in Jakarta, Surabaya, Bandung, or Medan, our support team speaks English and Indonesian and can assist you with any privacy concern.
We are committed to protecting your privacy and operating pay4d transparently. This privacy policy reflects that commitment. Your data is important to us, and we handle it with the care and respect it deserves.